Refund and Returns Policy

Last updated: 12/01/2026

At Tortimepiece, customer satisfaction is important to us. This Refund Policy explains how refunds, returns, and cancellations are handled when you make a purchase through tortimepiece.net using Stripe or any other supported payment method.

1. Eligibility for Returns and Refunds

You may be eligible for a return or refund under the following conditions:

The request is made within 14 days of receiving the item
The watch is unused, unworn, and in original condition
The item includes all original packaging, tags, manuals, and accessories
Proof of purchase (order confirmation or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Refundable Items

The following items are non-refundable:

Items marked as Final Sale
Customized or engraved watches
Watches that show signs of wear, damage, or alteration
Gift cards or promotional items

3. How to Request a Refund

To initiate a return or refund, please contact us at:

Email: contact@tortimepiece.net

Include:

Order number
Reason for the return
Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable and insured shipping service
Tortimepiece is not responsible for lost or damaged return shipments

5. Refund Processing

Once we receive and inspect the returned item:

Approved refunds will be issued to the original payment method
Refunds are processed through Stripe
Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer

Stripe processing fees are non-refundable and may be deducted where applicable.

6. Damaged or Defective Items

If your watch arrives damaged or defective:

Notify us within 48 hours of delivery
Provide clear photos or videos showing the issue

We will arrange a replacement or full refund at no additional cost.

7. Order Cancellations

Orders can be canceled only before shipment
Once an order has shipped, it must follow the return process above

8. Chargebacks and Disputes

We encourage customers to contact us before filing a chargeback. Unauthorized chargebacks may result in:

Order account suspension
Loss of refund eligibility

All payments and refunds are handled securely via Stripe, in compliance with their payment and dispute policies.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

📧 contact@tortimepiece.net
🌐 https://tortimepiece.net